Cleaning Station

Our cleaning stations ensure hygienic and product-safe processes – especially for product changes or in sensitive industries such as medical or food processing.

Key Features

CIP-/WIP-capable (Cleaning/Washing in Place)
Programmable cleaning cycles
Compatible with various cleaning agents
Documented cleaning for GMP or FDA compliance

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Software

Good. Better. Optimal.

At 3defacto, we see software as an essential part of modern engineering and production processes. Our solutions combine hands-on mechanical engineering expertise with digital intelligence — for measurable efficiency, tangible progress, and full customization.

From CAD, PDM, and process integration to automation, we develop software tailored to our clients’ workflows, systems, and structures. The result is not just working technology, but a powerful tool — from design to shop floor.

3defacto NEXUS IoT Platform – Your System, Live and Connected

3defacto NEXUS is the intelligent IoT platform for connected production — controllable via smartphone. Whether management, maintenance, or purchasing – all departments access real-time machine data.

Key Features:

Live monitoring of production status, capacity, and OEE
Alerts via app and email in case of malfunctions or maintenance needs
Digital reports, log files, and camera access
Direct access to customer service and spare parts
Secure remote access via VPN (ISO-certified)

Prevent Downtime Before It Happens

NEXUS detects potential issues before they cause failures. Stay ahead of problems and avoid unplanned stops.

Customer Service

Reachable. Competent. Straight forward.

You have a problem with your machine or plant? Our qualified engineers, skilled technician and programmers will be happy to help you – quickly, reliably and efficiently! Please describe the issue as detailed as possible and use our contact form. Our specialists will get back to you within four hours. Our claim is that you are satisfied!

Your direct line to our customer service!

The service of 3defacto GmbH is available on weekdays between 8:00 am and 5:00 pm (GMT+2). We guarantee a response within the business hours of four hours. If available, please have your project and order number ready.

Service hotline: +49 6151 7808 110
E-Mail: service@3defacto.de

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Service

3defacto offers you comprehensive maintenance as well as a fast and uncomplicated service in case of problems. Our services in the specialist area of customer service are:

Maintenance

Inspection of your entire plant / machine by our service technicians at your site
Inspection of safety-relevant parts
Maintenance plans specifically designed for your plant / machine
Inspection according to water ressources law
Precise documentation of the inspection
Execution of machine / plant maintenance
Plant optimization or repair of defects
Optimization of energy efficiency
Avoidance of downtimes and malfunctions
Extension of the operating time of your plants / machines
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Technical support

Fast solution of your problems
Help with plant optimization
Remote service
Providing answers to any kind of questions

After-Sales-Service

Reliable – even after the project is complete

Even after your project has been delivered, we’re still here for you. Our After-Sales Service supports you with any technical or functional questions about your design or product. Whether you need adjustments, documentation support, or further development – our experts are ready to assist you reliably and efficiently.

Thanks to the long-standing experience of our teams, you benefit from direct points of contact and quick, qualified responses.